Huli’tun Health Society takes “Client Safety” seriously; all of our staff and contractors are trained and follow the processes the organization has defined below.

COMMUNITY MEMBER'S BILL OF RIGHTS

  1. Community have the right to be treated with resoct in a traditionally safe environment 
  2. Community have the right to freedom from harm 
  3. Community have the right to dignity and independence 
  4. Community have the right to wuality services that comply with Federal Provincial and local standards and protocols 
  5. Community have the right to effective communication and to be fully heard 
  6. Community have the right to be fully informed 
  7. Community members have the right to mak an informed choice and give informed consent to services and /or deny services 
  8. Community have the right to have support 
  9. Community have the right to make informed choices regarding participation in research 
  10. Community have the right to express concerns 
  11. Community have the right for confidentiality and to be informed of required exceptions to confidentiality 

THE PURPOSE

The Purpose of the Bill of Rights is to assert and promote the dignity and worth of all community members who utilize the programs and services of Huli'tun Health Society. The Bill of Rights is intended to emphasize the rights of community members (Clients).

CLIENT/ MEMBER IDENTIFICATION 

Huli'tun Health Society will use at least two person - specific identifiers to verify the identity of a member/client before administering any medication or providing any health care procedure to a community member. 

This is to confirm the correct community member will receive the correct care and ensure the quality of health care services. 

ACCEPTABLE OR APPROVED IDENTIFIERS INCLUDE 

  • Member's first and last name 
  • Date of Birth (DOB) 
  • Personal Health Number (PHN) 
  • Medical Record Number 
  • Status Number 
  • Government Issued Identification Number 
  • Member/ client address 

CLIENT SAFETY CONCERNS FORM 

This form must be completed within 24 hours of incident. Quality Care is important to all staff at Huli'tun Health Society, your feedback will further improve the quality of services provided throughout the organization

all details are required below, the Concerns are confidential and submitted to the Health Director. The Health Director will recieve the incident during regular business hours (Monday-Friday from 8:30am-4:30pm) and will have 72 hours to submit a response. 

OTHER METHODS OF REPORTING: 

  1. Picking up a fillable Client Safety Concerns Form at the office (on the Client safety board at office entrance or by asking a staff member for a form) 
  2. Requesting a PDF or Word copy from any of our staff via email. 
  3. sitting with a trusted staff for support on filling out a Client Safety Concerns Form
  4. calling the Health Director at 250-246-9495 during regular business hours (Monday to Friday, 8:30am-4:30pm.) 

ZERO TOLERANCE

Bullying and harassment is not acceptable or tolerated by any community/client or staff at Huli'tun Health Society. Huli'tun Health Society enforces "Zero Tolerance" for any form of violence in the workplace, which includes: 

  • Harassment
  • Bullying 
  • Threats
  • Lateral Violence
  • Improper activity or behavior

 

Reporting

If this occurs to any of our Clients they are required to fill out a Client Safety Concerns Form. 

If this occurs to any of our staff they are required to document on our Staff Safety Concerns Form. 

Reporting is required and based on evidence the Health Director will determine corrective actions to take if necessary. 

ALL STAFF ARE REQUIRED TO HAVE A STANDARD OF TRAINING

Here is our standard list at Huli'tun Health Society to ensure we are providing optimal services to our communities we serve. 

  • Cultural Safety 
  • First Aid 
  • ASIST 
  • Food Safe 
  • Naloxone Training 
  • Lateral Kindness 
  • Confidentiality 
  • Mustimuhw (Electronic  Medical Reporting)